Privacy Policy
Movers Sutton Privacy Policy
This Privacy Policy explains how Movers Sutton collects, uses, stores and shares personal data relating to customers and prospective customers using our moving and related services in our service area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Movers Sutton customers and users of our services in the area, whether you contact us online, by post or in person.
Who we are and scope of this policy
Movers Sutton is a moving services provider operating in the Sutton area. For the purposes of data protection law, Movers Sutton is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed when you engage with us or use our services.
This Privacy Policy covers the personal data of private individuals and business contacts who enquire about, purchase or use our services within the Movers Sutton service area. By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details, such as your name, address, previous and new property addresses for a move, job title where relevant, and other contact information you choose to provide.
Communication details, including the content of enquiries, quotations, booking confirmations, feedback, complaints and any other correspondence you send to us.
Service and contract information, such as details of the services you request, inventory or item descriptions you provide, dates and times of moves, access instructions and special requirements related to your booking.
Billing and payment information, including records of payments made to us, payment method used and billing address. We do not store full card details where payment is processed through third party payment providers.
Technical and usage data, where applicable, such as information about how you access our website or online tools, including device information, pages visited and time spent. This may be collected using cookies or similar technologies where legally permitted.
Voluntary information, such as any additional details you choose to share with us to support the delivery of services, customer feedback, testimonials, or information provided when you participate in surveys or promotions.
How and why we use personal data
We use your personal data for specific, lawful purposes. These purposes include:
Providing quotes and responding to enquiries, for example to assess your moving requirements, prepare an estimate and communicate this to you.
Setting up, managing and delivering services, such as planning and carrying out your move, coordinating access locations, handling changes or cancellations and maintaining records relating to the contract between you and Movers Sutton.
Billing, payments and accounting, including issuing invoices, processing payments via agreed methods, managing refunds where applicable and keeping appropriate financial records.
Customer support and service improvement, such as handling complaints, requests or queries, monitoring service quality and using feedback to improve our services and customer experience.
Marketing and relationship management, where permitted, including sending service updates or information about similar services you have previously used. You can opt out of marketing at any time.
Legal, regulatory and security purposes, such as complying with legal obligations, responding to lawful requests from authorities, resolving disputes, enforcing our contractual terms and ensuring the security of our staff, customers and property.
Lawful bases for processing
We only process personal data where we have a lawful basis to do so. Depending on the situation, one or more of the following lawful bases will apply:
Performance of a contract, where processing is necessary to provide you with a quote, to enter into a contract with you or to deliver the moving services you have requested.
Compliance with legal obligations, where we are required to process certain information, for example for tax, accounting, insurance or regulatory purposes.
Legitimate interests, where the processing is necessary for our legitimate business interests or those of a third party, and your interests and fundamental rights do not override those interests. Examples include managing customer relationships, improving services, preventing fraud and ensuring site and vehicle security.
Consent, where we rely on your explicit agreement to process specific types of data or to send certain types of direct marketing. Where processing is based on consent, you can withdraw that consent at any time.
Data sharing and processors
We may share your personal data with third parties when this is necessary for the purposes described in this Privacy Policy and when it is lawful to do so. These third parties may include:
Service providers acting as processors, who assist in delivering our services, such as IT support providers, cloud and data hosting services, communications platforms, route planning tools, secure document storage and payment processing providers. These organisations only process your data on our instructions and are subject to contractual obligations to protect your information.
Professional advisers, such as accountants, auditors, legal advisers and insurance providers, where this is necessary for advice, dispute resolution, insurance claims or compliance with our legal obligations.
Regulators, public authorities and law enforcement agencies, where we are required or permitted by law to share information, for example to prevent or detect crime, fraud or to respond to legal claims.
Other third parties in connection with business changes, where we undergo a reorganisation, merger or transfer of all or part of our business, in which case personal data may be shared as part of the relevant process in accordance with data protection law.
We do not sell your personal data to third parties.
International data transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your data and ensure it is processed in accordance with this Privacy Policy and applicable data protection law.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The specific retention period depends on the nature of the information and the context in which it is processed.
In general, we retain contract and billing records for the duration of your relationship with Movers Sutton and for a period of time after our services are completed to deal with any queries, complaints or legal claims. Financial and transactional records may be held for longer where required by tax or other applicable law.
Where personal data is no longer required for the purposes for which it was collected, or when any applicable retention period has expired, we will delete, anonymise or securely destroy the data.
Security of your personal data
We take reasonable technical and organisational measures to protect personal data from accidental loss, unauthorised access, alteration or disclosure. These measures may include secure storage, access controls, staff training, and processes for dealing with any suspected personal data breach. While we work to protect your information, no transmission or storage system can be guaranteed as fully secure.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access, allowing you to request confirmation that we process your personal data and to receive a copy of that data, along with certain information about how we use it.
Right to rectification, allowing you to request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure, in certain circumstances, allowing you to ask us to delete personal data where there is no valid reason for us to continue processing it.
Right to restriction of processing, allowing you to request that we limit the way we use your data in certain situations, for example while we consider a request to rectify information.
Right to data portability, allowing you, in some cases, to obtain and reuse your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object, allowing you to object to processing based on our legitimate interests or to direct marketing. We will stop processing your data for direct marketing immediately if you object.
Where processing is based on consent, you also have the right to withdraw your consent at any time, without affecting the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights or have questions about how Movers Sutton handles your personal data, you can contact us using the contact methods you normally use to reach our team. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all Movers Sutton customers and users of our services in the area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
